Very polite and friendly, as well as informative
Lewis
7 Jun 2020
Very polite and friendly, as well as informative
The booking process are very smooth. Everything I need have been laid out well. With explanation of everything I need to know.
The receptionist was very nice
We submitted an online price estimate request and were called back by someone at the store either on the same day or the next day. They were so helpful and friendly, giving us more details about how the booking system works, how to check in, insurance etc but also advising us on what size storage room might be best for us and who to book a moving van with. Checking in and moving in was really easy and we were particularly happy with the customer service from Ellie Haley who was very warm and welcoming, and gave us a clear breakdown of the costs involved and a run through of how to use the system.
Very well
Very good
Booking and moving in process was easy
The manager fully explained the procedures and was extremely reassuring
I had Tom Hayward and he was incredibly helpful and amiable. He explained everything to me such as fire exits, and how to input my code, it was all very easy to comprehend. A great asset to have on any team as he is not only good at his job but seemed like a very nice person in general and easy to chat to.
Excellent