Tom was friendly and accommodating. He was clear and informative and answered any and all of our queries, showing us the room and guiding us through access procedures. We were impressed by the service and are glad to be storing our items with Big Yellow
All good. The answers to my queries were conclusive. Process is quite easy.
Its all been very easy
Booking the storage space was very easy as I am a repeat customer. My WhatsApp query took more than an hour to get a reply but I was attended to in the end. Although the system was down on the day I moved in, the staff who assisted me were superb. I was in a rush and made this known to the staff who was efficient at getting the paperwork done. It took me only about 10-15 minutes from the start of the check-in process till being shown my storage room. Because of that, I made it in time to get to where I needed to go. I was very happy with the service provided.
Excellent
I used the online chat function, and the person was incredibly helpful. They eased my concerns, answered all my questions, and reserved the space. It was incredibly helpful, particularly with all the stress of moving. I then received a phone call from the branch we were storing with just to check in with us, and answer any more concerns or questions we had. This was fantastic, and made me feel really welcome and valued
Tom was great My container was larger than the documentation, so Tom quickly found a solution and an additional unit was found, at a fair price. Everything was clean, and organised and C19 precautions taken. Much appreciated
Really friendly and clear to understand.
Everything was handled extremely well. Very happy
Excellent, very friendly staff who were super helpful and a pleasure to deal with. The facility is clean , modern and secure. Would recommend.