Excellent service, would definately use again and recommend to anyone. Was very good value for money and time that wasn't needed was refunded quickly. Staff very helpful and friendly and went out of their way to make everything easier.
This is the second time I have used Big Yellow and I can honestly say it has been a pleasure. The staff are all very pleasant and helpful. Most importantly I don't have to worry about my items as the storage facility is very clean and secure. I would thoroughly recommend this facility.
I have only one small issue with this - the hours of access are a little too close to standard office hours. I'm sure most people are like me who need occasionally to access storage when not working themselves, I would like one or two later evenings..
In particular Michelle made the whole experience trouble free. She should be commended
We found Bigyellow on line through a search engine and after submitting an equiry we imediatly had an email response followed by a phone call. When we went to the store the service was excellent and very professional. We then had follow up calls when we were due to take our things to storeage. The only thing i can say I was very impressed with the set up and what a great Idea and the prices are good. I would recommend thjis storage facility to anyone.
BIT PRICEY BUT CONVENIENT AND VERY CLEAN. ONLY DOWNSIDE IS THAT THE CEILINGS ARE TOO LOW, ACCESS FOR A SOFA THAT WAS JUST OVER SIX FOOT WAS RESTRICTED BY DOORWAY HEIGHT AND CEILING. MEANT IT HAD TO LIE FLAT RATHER THAN STAND ON END.
From the moment I initially called and spoke with Michelle (manager) to arriving with my furniture and being guided through the welcome by Daniel, I cannot find fault ! A truely professional experience. Highly recommended !!
I was delighted to find Big Yellow self storage on my internet search - only 5 miles from mum's 'old' flat and 10 miles to where she will be living. Great initial contact over phone, extremely helpful staff, good advice regarding space required. Clear instructions on website although slightly labourious inventory procedure - necesary evil I suppose. Altogether positive experience and would definitely recommend
Open 7 days per week is a great help to people moving home.
The Big Yellow facilities are very modern and well designed. Everything worked as expected. The staff are very helpful. The only annoying aspect was to be told at the point of signing the contract that from 1 October VAT will be added to the charges. This could have been mentioned earlier in the process.