Customer reviews for Poole Self Storage

This is a really great facility; clean, well presented and easy to access once on site, There is a good choice of storage space plus the necessary equipment to access it. There are ample lifts if required as well as wide corridors. and the staff are most helpful. The only downside was ability to contact staff by telephone locally; several times I was automatically transferred to a central office which was not conducive to supporting the overall great service. Hopefully this can soon be sorted.

Although the initial cost seems reasonable i.e. half listed price, the longer you leave things in store overall the more expensive it becomes. I would have thought that having a long term agreement would have made the price less as Big Yellow would be assured of income. By being able to budget over a longer term would have been helpful.

I am very happy and impressed with big yellow, the staff are friendly and helpful, the building is bright, well lit and designed, and feels very secure.

This is the first time that I've used a storage facility for personal items although I have used storage through work on a much larger scale. Well I cannot fault Big Yellow at Poole. The contact by the manager Michelle and her advice was first rate. It was so easy to book and when I went to the facility in Poole I could not fault the service given to me by the young man working on the Saturday that I attended. Within no time all the paperwork was completed, the system explained to me, the room shown to me and my items deposited. Thank you.

Such helpful friendly staff. Would recomend them in a heartbeat.

The support shown to SSAFA Forces Help (A national Charity supporting those who serve, or have served within our armed forces and their families) has been evident. The facilities offered for storage of items held at the SSAFA Forces Help Charity Shop were stored at the Poole location, within a very clean and secure enviroment.

at short notice we needed storage like yesterday!! everyone was so helpful and accomadating.

everyone was very helpful we were very pleased with their attitude towards us and the pleasant manner that they conducted their service. they were all kind and allowed time for everything to be sorted nothing was too much trouble. I would definitely use them again and would recommend them to friends and family.

The Staff at Big Yellow Poole were extremely helpful and made the check in process quick and painless.

Daniel was very understanding and a great support with my needs and as a woman i needed lots of advice on the size of unit i needed.