Customer reviews for Reading Self Storage

Everything from the initial telephone enquiry to when we arrived and Sacha explained the process to us was well handled in a polite and friendly manner.

The initial enquiry was very simple. Completing the online enquiry only took a couple of minutes, and I received a call from Big Yellow within about 10 minutes. I had to make a couple of additional follow-up calls as I thought of additional questions, and each person that I talked to was friendly and helpful.

Very promptly and Karl explained the overall process to me clearly. He also provided the relevant fee quotes quickly and talked me through the options available to me.

The team was very responsiveness with the fact that I had to change check in dates a couple of times, gave me all the relevant info clearly Online check in was straight forward

Very easy to book space and move in made very easy by Karl who was very clear in his explanations

Very well done and friendly bu Sacha

Good

I thought my enquiry was dealt with in a professional manner and also they understood my requirements. And everything was easy arranged.

I dealt with Sacha who was very knowledgeable and helpful. She explained the options available to me and the requirements associated with each option and helped me to make a decision very quickly and easily.

Sasha and Karl were brilliant. My initial enquiry to the store gave me lots of info and put my mind at ease and made me feel good about the process. Moving in was also easy and I was given all the info. Customer service was significantly above my expectation and really friendly staff and nice people!