Every person I have ever met at Big Yellow and, in particular Karl, has been amazingly helpful. We arrived last night exhausted after a long drive and tiring move. Karl was so friendly and smiling. Thanks so much Would always recommend Big Yellow
Customer service was 5*, we were welcomed by the staff and everything regarding the facilities and process was throughly explained which put our mind at ease. They were flexible with the pricing and the choices of unit and were available to answer all our enquires without hesitation.
On my initial visit, Noelia was very friendly, helpful and made the process quick and easy to set up and was able to help me get the best deal with the most suitable storage for my needs. Karl was also very friendly and helpful and ran me through all the details i needed on the day. They were both great examples of customer service and would definitely recommend this site for friends looking for storage. thanks, Rob
Very easy
Kept updated along the way with phonecalls from Karl and Sacha. Very pleased with customer service.
The process was delivered with precise knowledge of the business. Karl from the Reading site knew every step by step detail , so that I had a full understanding of the facilities. Was made to feel very welcomed and a valued customer. Extremely happy with the service I have received.
Good communication and quick response to my questions from Karl, phone/email. Efficient friendly check in with Noelia.
Online booking and Check in was very user friendly and Sacha on Saturday was extremely welcoming and efficient when we dropped off.
The lady I spoke to over the phone (Jordan) for my initial enquiry about using storage for the first time was really lovely and helpful. She provided all the information I needed and I ended up holding a storage unit for the following weekend.
The initial enquiry was handled brilliantly, a member of the team called me after my reservation to explain the process and let me know about the online check in. In store Sasha took me through everything very well and provided a great customer experience.