Karl and Sacha were fantastically helpful, and the ease of the process was excellent.
NA
14 Oct 2019
Karl and Sacha were fantastically helpful, and the ease of the process was excellent.
Everything was made simple and the flexibility is great! Having someone show you around your options and being able to change your mind as your circumstances change is an extra benefit
Everyone was incredibly patient and helpful on the day
I have dealt with Matt since my initial call, he was most helpful and explained everything clearly.
Really nice, friendly and helpful. Although felt a bit ‘saleman’ At times
Very quick turnaround on email questions and useful additional information and suggestions given. Discounted price was also consideration in choosing Big Yellow.
Very good, very easy
I think calling everyone who gets a quote is a bit aggressive; this should be an opt in option separate from opting into emails.
Very easy online reservation and check in
The enquiry process was quick and easy. The size examples are particularly helpful in judging what size room to select. The follow up call from Karl was useful and informative.