We initially enquired for the Byfleet store, before then deciding on Reading, one the phone we initially dealt with Noelia which was fine, and then signing the actual Paperwork etc with Sacha went really well.
Very good, friendly and informative
Very efficient, we didn't ring ahead or reserve online. We just turned up with a car load of stuff. Greeted with a smile and Karolina sorted us out immediately. We shown different sized units that they had available and were talked through the costs. Nothing was too much of a problem for her and she maintained her professionalism throughout.
Very straightforward. Helpful initial person I spoke to on the phone. Easy on line check in.
Everything was top rate
All have been handled perfectly as usually.
Every person I have ever met at Big Yellow and, in particular Karl, has been amazingly helpful. We arrived last night exhausted after a long drive and tiring move. Karl was so friendly and smiling. Thanks so much Would always recommend Big Yellow
Customer service was 5*, we were welcomed by the staff and everything regarding the facilities and process was throughly explained which put our mind at ease. They were flexible with the pricing and the choices of unit and were available to answer all our enquires without hesitation.
On my initial visit, Noelia was very friendly, helpful and made the process quick and easy to set up and was able to help me get the best deal with the most suitable storage for my needs. Karl was also very friendly and helpful and ran me through all the details i needed on the day. They were both great examples of customer service and would definitely recommend this site for friends looking for storage. thanks, Rob
Very easy