Karl was very friendly and helpful. He explained everything really well.
Karen
17 Aug 2019
Karl was very friendly and helpful. He explained everything really well.
Apart from being bombarded with information, the process was straightforward.
The man I spoke to on the phone was very helpful and Matt and Saskia who were on reception when I checked in were great, friendly, efficient & helpful (and Matt makes excellent tea :) )
I am storing my items at Big Yellow in Reading and dealt with Matt and Karl there. They were very pleasant and very helpful, got through the whole process with ease and very stress-free.
Great service thank you. Even with only one member of staff who did his very best while he was dealing with multiple customers at once. Recommend more staff at weekends when general public are off work and are more likely to enter/enquire for storage. Only comment is the lifts - The numbers G, 1, 2 and 3 could do with letter references so you know what level your room might be on - like G - Exit, Reception & A-B, 1 - C-F etc etc.
Very well
Very easy to book correct space required
Very good and helpful service especially team at reading especially Sacha
All processs and costs explained very clearly.
Fine