Customer reviews for Reading Self Storage

Your staff were professional and helpful throughout my experience with them.

The Big Yellow website was very useful and helped me make an informed decision about what size storage space I needed. The quotation and reservation process was quick. The professionalism of the experience reassured me I had selected a well managed storage organization. I worked with Michael at the Reading location, he called to follow up on my reservation request. He answered any additional questions I had concerning the paperwork and what I would need on the day to complete the reservation process. He was very helpful and communicated all the details of using the facility in a easy to understand and straightforward manner. It was a pleasure working with him and I will recommend Big Yellow to all my friends.

It a clean, well run, friendly place.

The level of service was good however the prices quoted online don't seem to be accurate as they do not reflect the cost of insurance. It was also not mentioned to me that my padlock would not be accepted in store and therefore I had to pay £13 to buy one from you. Had I known this I could have bought a compatible one for much cheaper elsewhere. The online quote should include a rough estimate of the cost of insurance so customers know what they are expected to pay and don't get any surprises on the day of check-in.

Pleasant people and very helpful

Very helpful and understanding and professional. We interacted with Karl.

Ellie was very helpful , willing to go extra mile for customer satisfaction.

good customer service

Karl was really friendly and helpful and explained everything in great detail, going over everything a couple of times and ensuring my code worked.

Upon arrival we were greeted by Mitch, who was very thorough of all procedures and very helpful advising of room size. The whole procedure was made very easy and accessible.