Frequently asked questions

This speeds up the time required to move you in on the day. The longest part of this is usually completing the insurance inventory. Check-in online allows you the ability to complete this in your own time and in the comfort of your home.  You can save and come back to Check-in Online as many times as you require before moving in to your room.

An emergency contact is anyone you enter as an Authorised Person as part of Check-in Online and your Customer Licence.  You can chose if someone entered here is just an emergency contact or if they also have the right to access your room, or deal with your account.  However, all Authorised Persons listed are automatically emergency contacts but will be contacted in case of an emergency. 

They must have an alternative telephone number and email address to yourself.

There is a log out button on each page.  Ensure you have saved each section before you log out.

You will know if a section is saved because the menu will have a tick next to it.

If you have not yet started storing with us then yes. You can log back into your online account and the check-in online pages and amend your inventory or other details as many times as you require. As this is only a check in facility however, you will not be able to see this section to make further amends if you log back in one you have moved in and are storing with us. If you require to make further amends after you have moved in, please contact the store directly. All amends must be made in writing, 

If you already have one active room with us and are taking out a second room, just let the store know what you are adding to your inventory in that second room

No. Check-in Online is only a check in service available before you move in. Any further changes will need to be done directly with the store.

Depending on how much this change affects your Contents Protection, you may need to come into store and sign a new licence. You will be advised of this when you call or email.

Before you can store with us, we require certain information.  To avoid delays at the store we recommend you create an online account and complete Check-in Online before you arrive.
You will be asked to complete 5 main sections: Personal Information or Company Information, Security & Access, Direct Debit, Customer Licence, and Inventory of goods stored. 

Security & Access contains 3-4 subsections depending on the store you are storing with.  We partner with Yoti to do your Identity check. If you're a business customer you will also need to provide proof of authority to deal with the account on behalf of your company. Another section asks you to provide us with an Authorised Person - someone we can contact in an emergency, that you can also give access to your room or control of your account if you wish to.  Any persons entered here must have different contact details to your own.

Your personal details will be confirmed back to you from what you completed during your reservation and you have the opportunity to amend them if you so require.

Once you're a customer your online account gives you access to your all invoices and payments, The check-in online section however is only visible before you move in.