Frequently asked questions

No.  We don't permit the use of storage rooms for anything other than storing items.  Sleeping or attempting to live from our storage rooms is strictly prohibited and in breach of our terms and conditions of use.

Yes. We work closely with local removal and van hire companies that we have used before and are happy to recommend. Each store works with it's own local company that they have selected. To be put in touch with one of these companies and get a quote, simply call your local store or our UK based Customer Support Centre on 0800 783 4949 or 01276 477177.

No. We can give you information of recommended removal companies that we use locally, but we do not pick up the items ourselves.  You will need to arrange for the goods to be delivered to your storage room yourself.

Yes we can. Small packages can be accepted in your absence and stored safely until you can get to the store.  Check with the store for terms and conditions. Please collect your parcels within 7 days.

If you require goods to be forklifted off a vehicle, we can arrange this too. Most of our Big Yellow staff are trained to drive the forklift to assist you. Check with the store for terms and conditions. Please arrive to put your palleted goods into your storage room the same working day to avoid communal area’s being blocked to other customers.

All deliveries must arrive during our store opening hours.

Please discuss your needs on both these services in store with the store manager.

Forklifting is only available at select Armadillo stores.  Please check with the store if you require this service.

At the majority of stores, rooms of 150 sq ft or larger have lighting in them. Some offer a small quantity of 100 sq ft or 125 sq ft rooms with lighting. Please check with your chosen store for details.

Only a small selection of rooms have electrical points in them. The power supply to these is turned off between customers, and unless you request it, will remain off. Should you wish to use a room with a power supply please discuss this with the store to establish availability and the store will arrange to turn the power supply on for you. All equipment must be available for PAT testing once a year. You will be charged for electricity usage if you require this service.

Alternatively you can arrange to have a power supply installed with the agreement of your Store Manager for an additional cost depending on your requirements. Please speak to the Store Manager to discuss what, if anything is possible at your location.

No. This is not a service we offer.

This varies from store to store. Please speak with your local store to confirm what they can offer.

No. We don’t offer this service. This is more typical of American storage companies.

No. This is not a service we offer. If waste is left on site you will be charged for its removal.

No. This is not a service we provide. It is your responsibility to move your things into your room. We offer a forklifting service should you require unloading palleted goods from a large vehicle. This service is only available within the car park, not inside the storage area and costs £7.50 per load lifted.

No. With the exception of our bespoke wine storage at Fulham and Kings Cross, none of our stores offer temperature controlled storage.

If you have an external room you can drive right up to the room you’re occupying. If you have an internal room, you can drive up to the loading bays and offload your goods onto one of our free trolleys.

A very small number of rooms at Balham, Fulham and Kennington are equipped with shelving. Most stores offer completely empty rooms. We can sell or rent you shelving if you require.  All shelving or racking added to a room must be free standing and not attached to the walls or structure of the room in any way.

Yes. We have a bespoke wine storage facility at our Fulham and Kings Cross branches. It is a unique storage set up within temperature and humidity controlled areas within both stores.  And we are the only company to offer this type of non bonded dedicated private wine storage. Offering 500 private, climate and temperature controlled wine cellars, with an onsite tasting room if required.

There is not a direct link through to a tracking service, but as we use UPS for our deliveries we can check on the parcel progress on your behalf. For an update on your parcels progress, please contact our Customer Support Centre on 0800 783 4949 or 01276 477177 during our office hours (8am-8pm Monday to Friday) and they will check on the status of your delivery.

For larger orders of multiple storage packs or over 50 individual boxes, longer delivery periods may be required. You will be contacted to confirm longer delivery times prior to dispatch if this is necessary.

Yes. We have two locations offering this facility, our Fulham and Kings Cross stores. See more details on our wine page.

Yes. You can occupy as many rooms as you require. If you need storage at difference stores, as a business customer, our National Accounts service can help.

A Flexi Office is a rentable office space from as little as 4 weeks at a time. Availabile in a range of sizes and situated at 11 of our locations. For more information please see our Flexi offices page.

Yes. You can leave your parcels with a member of our team in reception for collection, bringing you the best courier services from DHL, UPS and DPD for the best rates. Or feel free to use your own courier services.

We can also accept deliveries on your behalf and store them safely until you can get to the store. Terms and Conditions and charges may apply for these services. Please speak to your local team or call our UK based Customer Support Centre on 0800 783 4949 or 01276 477177 for details.

No. Unlike traditional warehouse storage, we do not charge business rates.

Yes. We have several pallet trucks, small and large trolley's onsite at your disposal. These are stored in or near the loading bay when not in use. Please return the pallet trucks and trolleys back to their designated area when you have finished with them.

Yes. We can arrange to print or photocopy up to an A3 sized page for you. This service costs £0.20 per A4 copy and £0.30 per A3 copy.

It is the customers responsibility for any movement of belongings either in the same store or different store. If you would like to transfer to another store we can help you organise the paperwork for a new room and contract. If van hire / removals companies are required we have a list of recommended companies we can give you the details of.

Our electric vehicle charging pods are a service we offer our customers only. Please let a member of staff know, they will be able to guide you through the process and grant you access. 

You must be a Big Yellow customer to use this service.

This is not a problem.  You will be able to use the electric vehicle charging pods at any Big Yellow store, as long as you are a current Big Yellow customer. Please let our team member in the store with the EV Pod you wish to use know that you are a customer and they will confirm this with your home store.

Please check with a team member; we will try and help if possible.

No, that's currently not possible.  The service is provided for our current customers only.

Some apps unconnected with Big Yellow or Pod Point display the locations of all charging pods on their own app, irrespective of whether the charging stations are available to the public or not. We are aware that some of these apps make it difficult for drivers planning their route to distinguish if a charging station can be accessed or not. We are working to address this; in the meantime, we would like to recommend that all EV drivers planning their routes carefully review the information provided on the various apps.

We are rolling out Guest WiFi to our stores which will be available mostly in reception, but sometimes throughout the store too. If available, Guest WiFi will appear in your WiFi search but please check with your store team for clarification.

Although there is no phone line provided, power can be arranged at an additional charge in some cases. The store team will be happy to help with this.

• National Customers – one central invoice when using multiple stores. Anyone can apply and if the service will be of a benefit to you, we’ll arrange for it to be set up.
• Delivery service – we can accept deliveries on your behalf and store them safely until you can get to the store
• Courier service – leave your parcels with our team for collection by DHL, UPS or DPD
• Keyholding
• Photocopying, scanning (most locations) and shredding
• Forklifting – our Big Yellow and Armadillo staff are trained to operate a forklift and most stores have one onsite.

For costs on all the above services please speak to your local store, our National Customers team on 01276 477812 or our UK based Customer Support Centre on 0800 783 4949 or 01276 477177.

Access during our reception opening hours is free of charge.  You can come and go as often as you need with no additional cost.  We also offer an extended access service outside of our reception opening hours, usually 5:00am to 11:00pm, at the majority of our stores.  This is a paid for discretionary service, based on customer need and manager discretion and is £12 every 4 weeks or £5 for a one off use.  Please speak to your store if you would like to set this up.