Frequently asked questions

Yes. Just confirm your full name, email address used on the account (if not emailing from this same email) and room number and the store will accept this as confirmation of your notice to move out.

Yes. We ask that you leave your room in the same condition as you were given it. Clean and clear of any items, with the padlock removed from your door so that we know you have left.

Most storage rooms require 14 days notice before your chosen move out day.  Some larger rooms, our Flexi offices and any paid for parking spaces require 28 days notice before your chosen move out day, National Customers require a month's notice before terminating your contract (i.e. moving out of all stores/rooms being used).

You can move out with less notice, but you will continue to be charged to the end of your notice period.

The number of days notice specifc to you is written on your customer licence.  If you are unsure, please call the store or alternatively our Customers Services team on 0800 783 4949.

Your storage rolls over and you will be charged for the next 4 weeks storage when it is due.

If you move out anyway, without giving notice you may be charged extra to cover the 14 day notice period  - check your contract as you may be on a 28 notice period if you have rented a larger room or flexi office. 

Yes you can leave early.

The amount we will refund you is on a pro-rated basis, so you get refunded for every day after you have moved out. The total of the refund will be based on how much you paid for your storage fees and security deposit when you moved in.  T & C of any discounts applied to your billing, and whether or not you have given us notice that you intended to close your account will also affect this.

It is the customers responsibility for any movement of belongings whether this be moving in or out, we also offer free use of pallet trucks and trolleys to make your move easier. If Van hire / removals companies are required we have a list of recommended companies we can give you the details of.

You need to be 18 years of age to rent a storage space

It is the customers responsibility for any movement of belongings either in the same store or different store. If you would like to transfer to another store we can help you organise the paperwork for a new room and contract. If van hire / removals companies are required we have a list of recommended companies we can give you the details of.

Yes, you can do this within your online account, by contacting your local warehouse location or call customer services on 0800 783 4949 and we will amend your move out date on your customer record. Your payments will continue until you inform us that you have vacated the room. Once we have received notification you have left the room, we will process any refund owed to you.

You can move out at any time during your payment period, you just need to give us 14 days written notice to move out of a storage room, and 28 days written notice to move out of a Flexi Office, a paid for parking space and some of our larger rooms of 1,000 sq ft and above. This ensures you don't lose any of your security deposit, and any unused rent is refunded back to you. If you are a National Accounts customer, terminating your contract (i.e. moving out of all stores/rooms being used) we require you to give a months written notice.

This can be done within your online account, posted, emailed or dropped off at the store. You also need to confirm when you have emptied your room. Please leave the room in the same condition as when you began renting it and remove your padlock from the door before leaving the store. If you have given us the required written notice but leave the padlock on the door on the day you were due to move out, we will presume you have changed your mind and need to continue your storage and we will continue to charge you for your storage usage.
Unless you have extended access hours, please ensure you move out during our store opening hours.