Frequently asked questions

Yes. The Customer Licence must be completed in person at the store. You are signing to confirm you have understood the Customer Licence, use and terms of storing with us.

Yes. Whether you choose to save time on your move in day by doing this in advance via check-in online or if you do it on the day when you get to the store. We require you to complete this information as part of the terms and conditions of storage and to make your contents protection valid.

The Customer License is the legal agreement between you the Licensee and us the Licensor.

This depends on if you have checked in online before getting to the store. The majority of time is taken completing your inventory of items that you are storing. If this is done online in advance, we allow up to 15 minutes to complete the rest of the paperwork.

Almost. We are constantly working to add more of the required paperwork to our check-in online facility. Unfortunately, you still need to sign the Customer Licence when you get to the store before you can move in.  This process should take between 5 - 10 minutes.

No.  You need to sign the contract yourself, however once you have signed the contract you can nominate others to act on your behalf.  For example, if you have a removal company moving your goods in. 

Your payments will start from the date you sign the Customer Licence, so please bear this in mind.

If you are the director or senior manager of an incorporated business, then provided you have supplied a letter authorising a staff member to sign the paperwork on behalf of the company, they will be permitted to act on your behalf.  The letter would need to be on your company headed paper.

Yes. You can reserve up to 4 weeks in advance at some stores, and up to 8 weeks in advance at others. This will be made clear when you make your reservation or phone the store or our UK based Customer Support Centre on 0800 783 4949 or 01276 477177 for clarification.  Reserving is free of charge and quick and simple to do.  Once you have reserved your room, your next payment is not due until you sign the Customer Licence at the store.  This is when you will pay for your security deposit, first invoice and goods protection. Your 4 weekly charges will then commence from this date.

You are not committed if you change your mind on your chosen room size, move in dates, length of stay, store location or if you decide you don't want to use storage anymore.  Just contact your local store or our UK based Customer Support Centre to amend or cancel your reservation at any time.

Please contact the store you are storing with or have been in communication with by email and they will assist you.  

The Guides to Self Storage contain advice and guidance on how to use the store, the terms and conditions for our additional services and for the room(s) or Flexi Offices being rented.  These terms and conditions are related to the Customer Licence and / or Flexi Office Licence that is signed at the point of move in. In addition the Guides also contain the details of our goods protection through our Enhanced Liability Service.

The Guides to Vehicle Parking contain advice and guidance how to use the store, the terms and conditions for our additional services and for the vehicle parking space being rented, these terms and conditions are related to the Vehicle Parking Licence that is signed at the point of move in.

For Big Yellow customers, please see our Guide to Big Yellow Self Storage or our Guide to Vehicle Parking at Big Yellow.

For Armadillo customers, please see our Guide to Armadillo Self Storage or our Guide to Vehicle Parking at Armadillo.