Frequently asked questions

Yes. All Big Yellow stores are open both Saturday and Sunday. 9:00am to 5:30pm Saturdays and 10:00am to 4:00pm on Sundays.

Yes.  The majority of Armadillo stores are open on Saturdays from 9:00am to 5:30pm and on Sundays from 10:00am to 4:00pm. 

Yes. If granted, as this service is discretionary and based on customer need, there is a small charge of £12 every 4 weeks or £5 for a one off use of this service.

During our reception opening hours you can come and go as often as you like. Normal hours are 8:30am to 5:30pm Monday to Friday, 9:00am to 5:30pm Saturday and 10:00am to 4:00pm Sunday.  

Outside of these hours at all Big Yellow stores, you can arrange to have Extended Access hours granted for a small additional fee of £12 every 4 weeks or £5 for a one off use of this service. 

This service is discretionary and based on customer need.

Only a selection of Armadillo stores currently offer this service, please check with your chosen store.

This needs to be set up in person at the store the first time you require it. If you need it again, you can organise it over the phone. Extended Access Hours are usually 5:00am to 11:00pm, but can alter depending on what the local council have given us permission for. Please check with your chosen store for details.

This service is discretionary and based on customer need and will need to be done in person at the store the first time you require it. You can organise this for as little as one day or for the duration of your storage. If you choose to set it up for a short period of time and then require it at a later date, the renewal can be done over the phone. There is a small charge for using this service of £12 every 4 weeks, or £5 for a one off use.

Anytime during our reception hours of 8:30am - 5:30pm Mondays to Fridays, 9:00am to 5:30pm Saturdays and 10:00am to 4:00pm Sundays.

If you need to access your wine storage before or after our stores close, we can arrange access between 5am to 11pm, 7 days a week, we just need to activate this in advance for the date(s) you need.  This can be done over the phone during our reception opening hours.

Yes. Our hours change during Easter, Spring and Summer Bank holidays, Christmas and New Year. Any current seasonal changes are listed on our opening hours page nearer to the bank holiday in question.

Access during our reception opening hours is free of charge.  You can come and go as often as you need with no additional cost.  We also offer an extended access service outside of our reception opening hours, usually 5:00am to 11:00pm, at the majority of our stores.  This is a paid for discretionary service, based on customer need and manager discretion and is £12 every 4 weeks or £5 for a one off use.  Please speak to your store if you would like to set this up.

 

Not as standard, no. We can make occasional exceptions on an individual basis with the Store Manager’s discretion once you have been storing with us for a while. Prices to be discussed with the Store Manager.

We do tend to find that most customers only require Extended Hours Access which is usually 5:00am to 11:00pm at most stores and can be easily set up provided you come to the store in person. This service is discretionary and based on customer need. There is a small additional charge of £12 every 4 weeks, or £5 for a one off use of this service.

Our stores, Big Yellow & Armadillo, are open the following hours:

Monday to Friday 8:30am to 5:30pm

Saturday 9:00am to 5:30pm

Sunday 10:00am to 4:00pm

Most stores also offer extended access hours and usually these are from 5:00am to 11:00pm Monday to Sunday.  However, please check with your chosen store as there are a few exceptions.  This service is also discretionary, dependent on customer need and chargeable.

We also have a Customer Support Centre based at our head office in Bagshot, Surrey, who are trained to answer all calls and deal with all customer enquires as our teams in the stores would do. They are contactable on 0800 783 4949 or 01276 477177 and are open Monday to Friday 8:00am to 8:00pm, Saturday 8:00am to 6:00pm and Sunday 9:00am to 5:00pm. See our full list of opening hours for any current seasonal changes to our opening hours.

We offer extended access hours in addition to our store opening hours at the majority of stores and usually these are from 5:00am to 11:00pm Monday to Sunday. However, please check with your chosen store as there are a few exceptions.

This service is discretionary and based on customer need.

There is a small charge of £12 every 4 weeks or £5 for a one off use of this service.