Frequently asked questions

For security reasons we need to keep a record of all active customers.

We advise all customers to Check-in Online before you get to the store, where you can upload your photo and documents. 

These documents include a UK photocard driving licence,  passport or biometric residence permit.

Any other forms of photo ID will require an additional proof of address document.

If you are a business customer and are a company director or senior manager, please also provide proof of your position such as a business card or a letter from Companies House. If you are a business customer but are not the company director or senior manager, please provide a letter from the business to confirm that you have the authority to sign the Customer Licence on behalf of the company.

Unfortunately not. We require photographic proof of ID to confirm you are who you say you are for security reasons.