Frequently asked questions

Please contact us via dataprotection@bigyellow.co.uk and request a Subject Access Request form to complete. Upon receipt of the completed form we will get back to you within the required 30 days.

For any requests regarding your personal data please email dataprotection@bigyellow.co.uk.

For information on what we do with your data, see our full Privacy Policy.

Please contact us via dataprotection@bigyellow.co.uk and request a Subject Access Request form to complete.  Upon receipt of the completed form we will get back to you within the required 30 days.

You will find unsubscribe links at the bottom of any pricing email or any marketing communication received.

Our marketing communications are separate from any of the limited follow up calls or emails in relation to the initial pricing email received. You will only receive marketing communications from us if you have previously given us your consent to send it to you at the time you become a customer. If you have never become a customer, you will not have had the opportunity to opt into any marketing communications and as such, will not receive any.

Our pricing and limited follow up calls or emails are sent out following your request for a price and prior to you becoming a customer. Our legitimate reasons for contacting you following your request for a price include ensuring you have the right size room for your needs as 85% of our new customers have never used self storage before and 54% of our customers moved into a different sized room to the one they originally selected to get a price for.

For more information on the above please see our full Privacy Policy.

Your personal data will not be kept for longer than is necessary to fulfil the specific purposes for which it was collected, and to allow us to comply with our legal requirements. For a full list of data retention periods, please see Section 11 of our Privacy Policy.

Big Yellow and Armadillo Self Storage are committed to protecting your personal data and respect your right to privacy. Our Privacy Policy explains how we collect and process your personal data, in accordance with the Data Protection Act 1998 (DPA) and from 25 May 2018, the General Data Protection Regulation (GDPR).

Our full Privacy Policy is available here for you to read.  The date the policy was last updated is displayed at the very end of the document.

No. Your data is only stored on our own database and is not sold on to any third parties. For more information on how we use your data see our full Privacy Policy.

Please contact the store you are storing with or have been in communication with by email and they will assist you.