Frequently asked questions

No.  We don't permit the use of storage rooms for anything other than storing items.  Sleeping or attempting to live from our storage rooms is strictly prohibited and in breach of our terms and conditions of use.

You cannot use any machinery or perform any kind of mechanical work in the storage rooms.

Yes. You must not store (and you must not allow any other person to store) any of the following in the room:
Food or perishable goods unless approved by us and provided that they are protected from and do not attract vermin;
plants, birds, fish, animals or any other creatures;
combustible, flammable, explosive or oxidising materials, liquids or gases e.g. paint, petrol, oil, cleaning solvents, gas cylinders, cellulose nitrate film, fireworks;
firearms, weapons, ammunition, explosives or the components thereof;
chemicals, radioactive materials, biological agents; pollutants, toxic or hazardous materials or contaminated goods or other materials of a potentially dangerous nature;
any item which emits any fumes, smell or odour;
any illegal substances, illegal items or goods illegally obtained, including counterfeit goods, illicit (smuggled/counterfeit) tobacco, illicit alcohol, unlicensed medicines, unsafe goods (including toys, electrical items, cosmetics, fireworks);
compressed non-flammable gases without our written consent and in accordance with our specific requirements;
any item of high value requiring specialist storage (including without limitation jewellery, money, bullion, deeds, bonds, securities, stamps, antiques, fine art or fine wines;
tyres, asbestos;
or waste materials including any materials or goods for export deemed to be waste e.g. used electrical equipment (unless tested and certified for re-use), used vehicles or parts thereof.

Motorbikes can, on occasion, be stored inside our internal storage rooms. The external rooms can be used for other motor vehicles depending on their size. All vehicles must be drained of any flammable fluids off site such as oil and fuel, and the battery must be disconnected before it is put into a storage room.  

Please contact your chosen store or our UK based Customer Support Centre on 0800 783 4949 or 01276 477177 to discuss availability and prices of external rooms and to confirm if vehicle storage is an option at your chosen location.

Only if it is in sealed tins and with prior agreement of the Store Manager.

The storage rooms are ideal for storing and sorting stock as well as archiving but cannot be used to operate machinery or power tools. We have many businesses that use our self storage (see our business customer case studies) and make use of our range of other business services. We can help you fix up a phoneline and broadband if necessary. A selection of our stores also have separate offices that can also be rented.

You can store a fridge or a freezer provided they are turned off and de-iced. You cannot store a working fridge or freezer due to the risk of contamination between rooms should your fridge or freezer leak.

Some stores offer caravan storage in their car park areas at dedicated vehicle storage parking bays. However we do not cater for storing caravans within our storage centres. Please speak to your chosen store or our team in the Customer Support Centre on 0800 783 4949 or 01276 477177 to discuss if this is available at your preferred location.

We do not allow our self storage rooms to be used as gyms.