Frequently asked questions

This depends on where you are storing, how long for and what size room you require. You can get a quote online or speak to a member of our teams on the local store number or our UK Customer Support Centre on 0800 783 4949 or 01276 477177. All prices given for quotes are for a weekly cost including VAT. Storage is charged 4 weekly and in advance.

We don’t have a price list, but you can get a quote for any room on our website or by ringing your chosen store, or our UK based Customer Support Centre on 0800 783 4949 or 01276 477177.

The quote sent through to you covers your storage costs only.  Prices quoted are per week and are charged 4 weekly and in advance.

No. The price you receive for a quote is for storage only. However, we work closely with local removal and van hire companies that we have used before and are happy to recommend. Each store works with its own local company that they have selected. To be put in touch with one of these companies and get a quote, simply call your local store or our UK based Customer Support Centre on 0800 783 4949 or 01276 477177.

Storage is charged much the same as a hotel room. The cost of a room outside of London would always be more reasonably priced than a room in Central London for example.

All prices shown online are our current live prices which are identical to those offered in the store. Prices can change frequently and may differ if obtaining a quote at a later date. Your quote confirmation letter or email from the website or store, guarantees the price offered to you for a period of 28 days.

Our new customer opening offer gives you 50% off your storage, vehicle, or flexi office rental for an introductory period.

 

Here’s everything you need to know:

 

Who can use the offer?
This promotion is available to new customers who don’t currently have storage with us, and to existing customers taking additional space or transferring to a larger room.

How long does the discount last?
The 50% discount applies to your first invoice only, which can cover 4, 8, or 12 weeks, depending on the option you choose at move-in. Once selected, the duration can be reduced but not increased.

Is there a minimum stay?
Yes. The minimum stay for the opening offer is 14 days. If you move out before 14 days, the discount won’t apply.

What if I move out early?
If you’ve stayed 14 days or more but leave before your offer period ends, we’ll adjust your final bill so you only pay the full rate for the time you’ve used.
Example: If you chose the 8-week option but move out after 6 weeks, you’ll be refunded 2 weeks at half price.

Do I need to pay upfront?
Yes, payment is taken in advance for the full duration of the discounted period.

Can I use the offer more than once?
You can use the opening offer up to twice during your stay, even if you take multiple rooms or transfer between spaces.

Are there any restrictions?
The offer applies to selected room sizes only.
Must be when taking additional space or transferring to a larger room.
Maximum of two uses per stay.
It’s not available to National Customers.
If your Customer Licence is transferred into another name, the offer won’t be reapplied.
Big Yellow / Armadillo reserve the right to withdraw or amend the offer at any time.