Frequently asked questions

There is no minimum stay, but a 14-day notice period applies to all billing. This means you will only pay for the time you are with us, subject to a minimum charge of 14 days.

Your storage is ongoing, so you don’t need to do anything if you wish to stay longer than you had originally thought. You only need to inform us when you want to move out. We ask for 14 days written notice before you move out to avoid any admin charges.

You can move out after just a day, but you will still be paying for the minimum rental period of 14 days' as we require 14 days' notice.  Please inform the store when you move in if you wish to move out before the end of the first 4 week billing period. Any unused rent paid in advance will be refunded to you on the day you vacate.

Yes you can leave early.

The amount we will refund you is on a pro-rated basis, so you get refunded for every day after you have moved out. The total of the refund will be based on how much you paid for your storage fees and security deposit when you moved in.  T & C of any discounts applied to your billing, and whether or not you have given us notice that you intended to close your account will also affect this.