Frequently asked questions

All Big Yellow stores offer 24 hour digital security; twin alarm systems – one on the building and one on your individual room; every room is individually alarmed with access to the building and your storage room through a unique PIN code; perimeter fencing around our buildings with electronic coded gates; fire and smoke detection system; 24hr CCTV monitored by our external security company; staff on site seven days a week during trading hours; mobile security company on call after trading hours.

For more information see our security page.

We can cut your lock off should this be necessary – don’t forget to provide a new padlock to secure your room afterwards. There is a £10 charge for lock cutting, or it is free if you purchase a new lock in the store.

We keep a log of your security access code to the building – if you forget this we can go through some security questions with you and remind you of what this is

We offer a key holding service for £20 every 4 week.

You will be sent a PIN code which you use on entry and exit, to disarm and alarm your room.

If you forget to set your alarm on exit, your alarm will automatically be activated after a short period of time.

If you forget to reset your alarm, the system will automatically reset it after a short period of time, and within 4 hours. As long as your room is locked it will be secure .

As this information is security sensitive you will need to call your local store or our Customer Support Centre to answer some security questions and confirm your identity.  They will then reconfirm the PIN entry code saved on your account.  Please note, only persons named on the account as having authorised access will be given this number.