Yes. Each store has one unisex disabled toilet on the ground floor. These should be clearly marked with directional signage.

No. We are not insured to allow you to drive our forklifts. Most of our staff are trained to drive the forklift to assist you.

Please check with a team member; we will try and help if possible.

Yes. You can pre-arrange to have a delivery received and stored safely until you can come and retrieve it or arrange to leave your goods in reception for collection by our partner Parcel Hero.  You do not need to be present for either of these services.  Terms and conditions and charges may apply.  Please speak to your local team or call our UK based Customer Support Centre on 0800 783 4949 or 01276 477177 for details.

Yes. We do offer free parking subject to availablity.

No, that's currently not possible.  The service is provided for our current customers only.

Some apps unconnected with Big Yellow or Pod Point display the locations of all charging pods on their own app, irrespective of whether the charging stations are available to the public or not. We are aware that some of these apps make it difficult for drivers planning their route to distinguish if a charging station can be accessed or not. We are working to address this; in the meantime, we would like to recommend that all EV drivers planning their routes carefully review the information provided on the various apps.

Yes. Each store has different local companies that it can recommend to you. Please call your local store or our UK based Customer Support Centre on 0800 783 4949 or 01276 477177 for details.

A very small number of rooms at Balham, Fulham and Kennington are equipped with shelving. Most stores offer completely empty rooms. We can sell or rent you shelving if you require.  All shelving or racking added to a room must be free standing and not attached to the walls or structure of the room in any way.

A small number of rooms have power points installed but there will be no power supplied to them unless you arrange this with the store as use of the sockets within your room(s) need to be approved with the Store Manager and some items are prohibited from use, such as heaters and loud equipment. All equipment must be available for PAT testing once a year. If you do require this facility you will need to pay for the electricity you use. Alternatively, if there is no power point available within a room of your required size, you can arrange to have a power supply installed with the agreement of your Store Manager for an additional cost depending on your requirements. Please speak to the Store Manager to discuss what, if anything, is possible at your location.

Only rooms of 150 sq ft and above contain a timed lighting switch. Some stores have a small number of 100 sq ft and 125 sq ft rooms with lighting. This is available at the majority of our stores. Please check with your local store to clarify what they have available.

Yes. We have two sizes of trolleys available at all stores.

Yes. Every store has at least one lift.  With the majority offering two lifts and some having three.  The weight limit of the lifts is 26 people or 2000kg per lift.

Yes we do. Most of our Big Yellow & Armadillo staff are trained to drive the forklift to assist you. This is usually charged at £7.50 per pallet, depending on the frequency you require the service. Check with the store for terms and conditions. Please arrive to put your palleted goods into your storage room the same working day to avoid communal area’s being blocked to other customers. Please discuss your needs on this service in store with the store manager.

Unfortunately, this is not a service offered at all stores so please contact your preferred store to check if they can accomodate your needs.

Our electric vehicle charging pods are a service we offer our customers only. Please let a member of staff know, they will be able to guide you through the process and grant you access. 

You must be a Big Yellow customer to use this service.

This is not a problem.  You will be able to use the electric vehicle charging pods at any Big Yellow store, as long as you are a current Big Yellow customer. Please let our team member in the store with the EV Pod you wish to use know that you are a customer and they will confirm this with your home store.

We class our premium rooms as those on the ground floor where you don't need to access a lift in order to get to your room. Our standard rooms are the rooms on the upper floors or basements, where you would access them via our large lifts.

Our value rooms may be of a non uniform shape or could have restrictions in the room (e.g. it may have a sloping ceiling if it is around the perimeter wall on the top floor). Our drive up rooms are our external rooms, accessible directly from our car park allowing you to drive straight up to your room for much quicker loading and unloading. And finally our overhead lockers which are only 4ft high, are situated above our standard walk in rooms and are accessible by moveable stairs.

No. We monitor the stores regularly and have a facilities team that ensure any wear and tear is kept on top of to prevent issues of this nature from occurring.

No. This is not a service we offer. Although we can assist you if your require goods to be forklifted off a vehicle. This service is charged at £7.50 per load lifted.

No. Our CCTV covers most corridors and all entrances, exits and external areas, not the inside of your storage room.

Yes. The stores have been constructed with disabled access in mind. Most room sizes are available on the ground floor, and where possible we can alter rooms to a required size. Please speak to your local Store Manager if this is required to see what is possible at that location. Only our Overhead Lockers will not be suitable as they are positioned above the regular rooms and accessed via moving steps.

Our rooms are usually 8ft high, but this can vary store to store and on location of the room within the store. Some stores may be 7 ft high. Lockers are 3ft high and overhead lockers are usually 4 ft high. Please check with your prefered store if you require a specific height or size.

This varies from store to store and can be anything from 400 sq ft to an entire floor of 5,000 sq ft or more. If you are interested in a large room please contact your local store and they will discuss your needs. In some cases we can build a room to your required size, if we have the space available.

Our rooms start from 9ft sq lockers, which are only 3 ft in height.  We then have some slightly larger Overhead lockers at selected stores only.  So called because they are positioned above a regular walk in storage room and accessible via a moveable ladder.  These range in size from 12sq ft to 50 sq ft with the height ranging from 4ft to 5ft - please check with your local store for actual sizes and availability.

Our first full height room starts at 10sq ft and is usually 8ft high.

We tend to work on square foot measurements as we do not charge on a cubic volume capacity but rather on a square foot capacity. To work out the cubic square feet of a room, take the square foot, and times by the height of the room. The majority of our rooms are usually 8ft high, however this can vary store to store and on location of the room within the store. If you need specific details, please contact your local store or speak to one of our UK based Customer Support Team on 0800 783 4949 or 01276 477177.

The smallest space available is our 9 sq ft lockers, which are 3 ft high (similar to half a telephone box). These are available at the majority of stores.

Our main storage rooms are generally 8 ft in height and come in the following sizes at most stores, 10 sq ft, 15 sq ft, 20 sq ft, 25 sq ft (roughly a garden shed) , 30 sq ft, 35 sq ft, 40 sq ft, 50 sq ft (about a transit van size) 75 sq ft, 100 sq ft (think single garage size), 125 sq ft, 150 sq ft, 175 sq ft, 200 sq ft (approximately a double garage size), 225 sq ft, 250 sq ft, 275 sq ft, 300 sq ft, 325 sq ft, 350 sq ft, 375 sq ft, 400 sq ft, 500 sq ft and above.

We also have large warehouse space up to 5,000 sq ft snd more available at a selection of stores. Rooms sizes specific to each store can be found within the Get a quote section of the website.

When considering what size room you will need, don't forget to stack the items in the room. You're only paying for the floor space, not the height. So the more things you can stack up, the less floor space you will use, and the less you will pay. Download our free guide to Packing and Stacking for some tips.

To help you choose the right room, if you have the time pop into your local store and the staff will show you a couple of different sizes.

Or if you're short on time, there is a size estimator within the quote journey on our website. First choose which store you'd like to use, then you'll see the size estimator. Change the picture to the 3D building if you prefer, or look at the descriptions in the drop down list to help you choose. Even if you're still not sure when you come to move in, we can upsize or downsize you on the day for no extra cost, provided we have availability. Or call our Customer Support Centre on 0800 783 4949 or 01276 477177 who can chat through your space requirements and what the ideal room size for your needs would be.

We offer drive up acess to storage at a significant number of our stores.  For more information see our external lockups page.